When hackers take over a WhatsApp account, panic often follows. Private conversations, contact lists, and shared media can fall into the wrong hands. To address these risks, Pakistan’s National Cyber Crime Investigation Agency (NCCIA) has released a clear emergency response guide for users who suspect their WhatsApp account has been compromised.
Cybercrime officials stress that users who act quickly can block attackers and regain control. The agency’s guidance focuses on direct actions that immediately cut off unauthorised access and prevent further damage.
Below is a detailed, practical explanation of what to do, why it works, and what users should expect during the recovery process.
Recognising the Early Warning Signs
The NCCIA urges users to remain alert for unusual activity. Sudden logouts, messages sent without consent, or notifications about a new device registration often indicate a hack.
WhatsApp serves more than two billion users worldwide, including millions in Pakistan. As the platform continues to introduce new WhatsApp updates and features such as AI-based tools and voicemail-style missed call messages, its massive reach also makes it a frequent target for cybercriminals through phishing scams and fake verification requests.
Re-Register Your Account Without Delay
According to NCCIA officials, the first and most important step involves re-registering your WhatsApp account immediately.
Users should uninstall WhatsApp from their phone. After that, they should download and install the app again from an official app store. Once installed, they must enter their phone number to start the login process.
WhatsApp then sends a six-digit verification code via SMS. Users should enter the code as soon as it arrives.
How the Verification Code Blocks Hackers
Cybercrime authorities explain that this step instantly removes the attacker.
WhatsApp allows only one active session per phone number at any time. When users enter the verification code, the system automatically logs out the device that the hacker used.
As a result, attackers lose access immediately, even if they previously controlled the account.
If a Hacker Activates Two-Step Verification
In some cases, attackers enable Two-Step Verification and set a PIN that the real owner does not know.
When this happens, WhatsApp may ask the user to wait seven days before resetting the PIN. The NCCIA advises users not to worry during this period.
Why the Waiting Period Remains Safe
Once users enter the SMS verification code, hackers no longer have access to the account.
During the seven-day waiting period, no one can send messages, read chats, or use the account in any way. The system keeps the account locked until the rightful owner completes the recovery process.
Use Email Recovery to Restore Access Faster
Users who linked an email address to their WhatsApp account can recover access more quickly.
In this situation, users should tap Forgot PIN and follow the instructions sent to their registered email address. This option allows them to reset the PIN immediately, without waiting seven days.
Cybercrime officials strongly encourage users to add an email address to their account for faster recovery.
Why Digital Awareness Matters More Than Ever
The NCCIA warning comes as cyber fraud continues to rise. Criminals often trick users into sharing verification codes through fake calls or deceptive messages.
Authorities urge users to avoid sharing one-time codes with anyone. They also recommend enabling Two-Step Verification proactively and keeping recovery details updated.
Quick Action Can Prevent Long-Term Damage
The NCCIA delivers a simple message. Speed makes the difference when a WhatsApp account is hacked.
By reinstalling the app and verifying the phone number again, users can cut off attackers within minutes. Even advanced hacks fail when users follow the correct steps.
In today’s digital environment, awareness and fast action remain the strongest defense against cybercrime.
